Our straightforward returns process makes it easy to return unwanted items.
RETURNS POLICY
If you change your mind, you can return any unwanted products, provided all of the following conditions are met:
1. Items must have been purchased within the last 30 days, with proof of purchase available.
2. Items must be brand new. They must not be used, worn, washed, or damaged.
3. Items must be returned in their original, intact packaging.
4. Items must not have been purchased during a sale, temporary promotional period, or at a discounted price (unless faulty).
5. Items must not be a marked as a “limited release” product on the product page (unless faulty).
If any of the conditions above are not met, then your item/s will not be eligible for return. This applies to all online and in-store purchase.
RETURNING A PURCHASE MADE ONLINE
All online purchases, including Click & Collect, can either be returned via post or returned in person in store.
VIA POST
For postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label. Take care to package your return, and then post your item at the Post Office.
Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.
Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned via the post.
IN STORE
Alternatively, you can return your purchase in store, where you have the choice of a refund, or an exchange, pending stock availability.
RETURNING A PURCHASE MADE IN STORE
All in store purchases, including Store to Door, must be returned in person to a SUBTYPE store.
Here you can choose between a refund, or an exchange, pending stock availability.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.